Jeff Dillon

I remember walking across campus late one night when I was a university web director. I realized something fundamental had changed on campus as I walked through a computer lab that used to be packed and found almost no one there. Years earlier, that room was a bottleneck. Students waited for stations. Access was managed. Space mattered. That night, the lab was clean, fully powered on, and nearly empty. Nothing was broken. Students were still learning. They just no longer needed the room. That...

Here's a date you need to burn into your calendar: April 24, 2026. That's when the excuses run out. That's when "we're working on it" becomes legally insufficient. That's when public colleges and universities must prove their digital properties (websites, LMS platforms, mobile apps, the whole ecosystem) meet federal accessibility standards. For decades, accessibility in higher education meant concrete and steel: ramps, elevators, captioning. In 2024, the federal government made it clear that...

As we close out 2025, it's worth looking back at a year that felt different for higher education. The conversations shifted. The pressure points became clearer. And a handful of leaders stepped up with frameworks, tools, and ideas that actually moved institutions forward. This wasn't a year for grand proclamations. It was a year for practical solutions. Students showed up with higher expectations and shorter attention spans. Search behavior evolved faster than most content strategies could...